Bracer50 Posted January 31, 2015 Posted January 31, 2015 Hello, How long does it take for a payment be accepted?
Solution Ehren Posted January 31, 2015 Solution Posted January 31, 2015 Hi Bracer, Strange. I had to manually approve your account for some reason - usually it's all automated! You should now have access to the theme - enjoy!
Cheddy Posted February 10, 2015 Posted February 10, 2015 The same thing just happened when I tried to purchase a skin
Ehren Posted February 10, 2015 Posted February 10, 2015 The same thing just happened when I tried to purchase a skin Hi Cheddy, The admin cpanel says that you canceled the invoice 1 minute after purchasing. I've added it back to your account for you. 1
Ehren Posted April 16, 2015 Posted April 16, 2015 Same for me :/ Hello, There doesn't seem to be any issues with your account. Are you still having a problem?
usedragon Posted May 15, 2015 Posted May 15, 2015 Just bought a theme yesterday and went through but it says I'm still payment under review
Ehren Posted May 15, 2015 Posted May 15, 2015 Just bought a theme yesterday and went through but it says I'm still payment under review Hello, Your payment arrived as an eCheque, which can take a few business days to complete (check Paypal for their estimate). Once it has cleared, your account should be upgraded automatically.
usedragon Posted May 15, 2015 Posted May 15, 2015 Hello, Your payment arrived as an eCheque, which can take a few business days to complete (check Paypal for their estimate). Once it has cleared, your account should be upgraded automatically. I see... ahhhh Don't want to wait for that long lol
Ehren Posted May 16, 2015 Posted May 16, 2015 I see... ahhhh Don't want to wait for that long lol Regular payments result in instant upgrades. Delays are only caused when eCheques are involved.
Zepheral Posted June 9, 2015 Posted June 9, 2015 Greetings. Is there any possible way to switch my payment method? I have accidentally paid by eCheck rather than by my Credit Card and would like to switch payment methods.
Ehren Posted June 9, 2015 Posted June 9, 2015 Hello, I have cancelled your eCheque. Feel free to use your credit card for the order instead.
Zepheral Posted June 9, 2015 Posted June 9, 2015 Thank you, purchased it with my Credit Card successfully. 1
IndieIndeed Posted June 10, 2015 Posted June 10, 2015 I bought the skin on IPB's website and came here for support. Is the activation supposed to still happen automatically?
Ehren Posted June 11, 2015 Posted June 11, 2015 I bought the skin on IPB's website and came here for support. Is the activation supposed to still happen automatically? Accounts from the IPS website aren't upgraded on this site automatically. I've just done it manually for you.
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