Frequently Asked Questions
Basic questions about themes
- What are themes?
To use these themes, you must be using IPS.Suite 4.x. They will not work with any other forum/community software.
Purchasing, subscriptions and support
Premade themes for IPS.Suite 4.x are priced at $30.00 USD, with a $10.00 renewal fee every 6 months which maintains access to support and upgrades. Custom themes start from $400 USD, however they generally vary in price depending on the complexity of the design and how much work is involved.
- Payment methods
After completing payment, your forum account will be upgraded to Customer status and you will have instant access to your theme inside your Client Area.
If you enabled automatic payments during checkout, your Paypal account will be subscribed to an automatic payment plan. If you wish, you may cancel the automatic payments via your Paypal account settings. To be sure, you should also visit your invoices page and cancel the invoice.
How long does support last for?
As long as you are an active subscriber (ie. maintain renewals), you will have unlimited access to the support forums and are eligible for theme updates and support.
What happens once my subscription expires?
Once your subscription expires, your forum account will be returned to the "Member" user group. You may continue using your theme on your forum, however you will not have access to support or theme updates unless your subscription is renewed.
Refunds and Exchanges
Since the products on this website are digital items, refunds or exchanges are not offered if you have downloaded your product. If you have not yet downloaded your theme, you are able to request a refund or exchange by contacting me.
Refunds or exchanges are not offered for change-of-mind decisions or accidental orders, so before purchasing, please trial the theme on the demo site and make sure it's compatible with your version of IPS.Suite.
Questions about ipsfocus.com
- What is ipsfocus?
Is this site owned or operated by Invision Power Services?
No. This is a 3rd party theme website - we simply design products which can be installed on your IPS powered site.
Copyright, usage and distribution
Can I modify the theme as much as I like after purchasing?
Yes. Once you purchase a theme, you can modify it as much as you like - however you must keep the copyright intact (unless you purchase copyright removal), and you are not allowed to redistribute the theme even if it has been heavily modified.
Can I remove the brand/copyright link from your theme?
If you would like to remove the "IPS theme by IPSFocus" link at the bottom of your theme, you must purchase copyright removal. You can purchase copyright removal at any time, it does not need to be purchased in the same transaction as your theme.
Can I resell, share, trade or distribute your themes to other people?
No, definitely not. When buying a theme from ipsfocus.com, you are purchasing a non-transferable item which is not allowed to be resold or distributed under any circumstances.
How many sites can I use your themes on?
You are welcome to use your theme on any forums you own.
I want to upgrade my forum to the latest version. Can you upgrade my custom theme for me so it's compatible?
Yes. Visit the upgrade page for more information.
- I already have a psd file, or a coded website template. Can you code it into an IPS theme?
How do I purchase a custom theme?
To purchase a custom theme, visit the custom themes request page and fill out the form to receive a free quote.
Do you offer a forum upgrade service?
A forum upgrade service isn't offered, however IPS will upgrade you to the latest version for free if you submit a ticket into their client area.