Billing on my card, why?

Venax · November 7, 2017 at 10:20 AM

Good Morning.
I'd like to know why an automatic charge is coming to my credit card.
I have nothing more to do with you.
Can you check it for me?

I do not want you to have more charge on my card.

**Ehren** · November 7, 2017 at 02:28 PM

Hello,

A reply was sent to your email yesterday with instructions on how to cancel your subscription.

For your reference, check number 4 on the left under Purchasing, subscriptions and support in the FAQ's.

Venax · November 7, 2017 at 10:27 PM

Excuse me.
I did not receive your reply in my email.

And when I try to manage the theme the error appears as attached.
I'm not understanding how to cancel this charge.

**Ehren** · November 7, 2017 at 11:47 PM

Hello,

Apologies for the error message, I've just fixed it.

I have also cancelled your billing agreement for you, which will prevent automatic renewals in the future

Venax · November 8, 2017 at 01:54 AM

All right now, my friend.
Thank you for your attention.

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