Can't access customer support area.

[jonebarker]

I just bought two skins and I'm having a problem. However I can't acces the customer support area. It says I don't have permission. What could be the problem?

[Weatherz]

It seems to me that you are still in the Member group, which means either the payment didn't go through, or it is still processing.

[Ehren]

Hello,

It's happened numerous times in the past, and I believe it's a bug with Nexus (Invisions shopping cart script). I've just upgraded it manually for you

[AlenAki]

hello I'm having the same problem... I cannot acces the Customer Only partf of the forum... I bought the IPB and one skin...

[Ehren]

Done.

Did you guys validate your accounts? Just trying to figure out why this is happening so often.

[jonebarker]

maybe cache overload?