Ehren Posted June 7, 2016 Share Posted June 7, 2016 Welcome to the 4.x version of ipsfocus! As many of you have noticed, this site was upgraded from 3.x to IPS.Suite 4.x last week. After the upgrade, there were a few reported instances where Customer accounts had lost access to their purchased items or had been deleted entirely. Over the past week, the IPS support staff have been working on a custom solution to restore lost accounts, and the update has recently been applied. All customer accounts have been restored and should now have full access to their purchased themes. If your account was affected during the upgrade, please feel free to make sure that it has been restored correctly! I'd like to publicly thank Ryan, who was solely responsible for developing a custom script which was used to restore affected customer accounts. His help over the past week has been invaluable, and his solution was applied with no disruption to the site. The 'fix' has also been added to the latest 4.1.12.2 patch which will prevent the same issues from happening on other sites. A special thanks to Lindy, Josh and Stu, who also helped in escalating and resolving the issue from the start. Your help and guidance has been much appreciated. 11 Send PM Link to comment Share on other sites More sharing options...
Ryan Ashbrook Posted June 7, 2016 Share Posted June 7, 2016 Happy to help. 8 Link to comment Share on other sites More sharing options...
IanW Posted June 7, 2016 Share Posted June 7, 2016 Do not seem to have permission to download V3 themes. Link to comment Share on other sites More sharing options...
Ehren Posted June 7, 2016 Author Share Posted June 7, 2016 2 minutes ago, IanW said: Do not seem to have permission to download V3 themes. The v3 themes issue is known. I'll restore those files once I know the v4 ones are okay Thanks. Link to comment Share on other sites More sharing options...
Empire Posted June 7, 2016 Share Posted June 7, 2016 God ohh that's so good, I now see my clients with the two themes running full steam ahead. Also I updated to the latest upgrade and aren't any themes to report or no updates needed 1 Link to comment Share on other sites More sharing options...
Koby Posted June 7, 2016 Share Posted June 7, 2016 Hope to see Stripe back. Paypal is a pain to use and I hate using them since they terminated my accounts and held all funds for 180 days without reason. I'm now part of a lawsuit against them apparently in which I'm likely entitled to damages caused depending on the ruling next month. Apparently they did the same to hundreds of thousands of accounts. So any settlement would be peanuts by the time it got dispersed anyhow so I'm not looking forward to actually getting anything... but either way I've been barred from ever owning a Paypal account again. The moment I try to verify an account, it gets insta-banned. Link to comment Share on other sites More sharing options...
Ehren Posted June 8, 2016 Author Share Posted June 8, 2016 2 hours ago, Koby said: Hope to see Stripe back. Paypal is a pain to use and I hate using them since they terminated my accounts and held all funds for 180 days without reason. I'm now part of a lawsuit against them apparently in which I'm likely entitled to damages caused depending on the ruling next month. Apparently they did the same to hundreds of thousands of accounts. So any settlement would be peanuts by the time it got dispersed anyhow so I'm not looking forward to actually getting anything... but either way I've been barred from ever owning a Paypal account again. The moment I try to verify an account, it gets insta-banned. Stripe is in the process of being re-enabled Link to comment Share on other sites More sharing options...
Phillip Posted June 8, 2016 Share Posted June 8, 2016 Looks awesome, @Ehren Great work to everyone who has helped on making this all happen. 1 Link to comment Share on other sites More sharing options...
joey_m Posted June 8, 2016 Share Posted June 8, 2016 Pleased to be back, and to see IPSfocus using 4.1 - it looks great! Also, cheers @Ryan Ashbrook! Pleased to see you continuing your awesomeness from MyBB/AD. \m/ 2 Link to comment Share on other sites More sharing options...
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