I have to say I heard about this site from the failings of another site and I always considered IPBForum Skins second best but wow was I wrong. Firstly the site here is supreme, easy navigation, nice demos and friendly forums. So I purchased my skin, Animate, and I got it to download instantly and my account had customer permissions. Great no waiting!!
Now I installed the skin and it was excellent. Well coded, laid out and professional. Down to the very last detail to fit in with the overall colour scheme of the skin. I had no underlying issues with the skin itself but I found a few IPB bugs, from their custom skin, tarnishing Animate and then I posted up on the support forum.
Ehren replied quickly and with a top quality fix to ensure I was having no problem. Apart from the stunning support from Ehren, the customers here have developed a stunning set of tutorials such as creating a CSS dropdown menu!! Ehren is always on ready to answer the new support requests.
I had one major issue where my CKEditor was not working with top level commands. I messaged Ehren and he investigated the issue but found nothing. He pointed me to a thread, again made by a helpful customer, with a hot fix for the skin.
Now I am running Animate on my forum with stunning success, everyone is loving it.
So to summarise, five star:
- Staff Support
- Customer interaction
- Skin code
- Clean, crisp website design
I cannot find a fault with this company and I personally have never said that before